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Payment Request

This document provides a step-by-step guide for creating individual and batch payment requests on the LukaPay Business platform.

Follow the instructions below to complete your payment requests quickly and effectively.

Individual Payment​

  1. Go to business.lukapay.io/access and log in with your credentials.

  2. In the sidebar menu, select Payment Requests.

  3. Select the Branch and Service you wish to charge for and click on New Individual Request.

  4. In the Send Request section, choose either email or phone, enter the recipient’s details, select the currency type, and the amount to be charged.

  5. Confirm that the entered data is correct and click on Send.

note

You can include the purpose of the request in the comments.

Batch Payment​

  1. Go to business.lukapay.io/access and log in with your credentials.

  2. In the sidebar menu, select Payment Requests.

  3. Select the Branch and Service you wish to charge for and click on New Batch Request.

  4. Download the sample template, complete the required fields while keeping the first row of the file unchanged, and upload it with your database in CSV format.

  5. Once the file is uploaded, verify that each record has a validation checkmark at the end to ensure the link will be sent. If you see an "x", go back to the document and fix any errors before uploading it again. When all records are validated, click on Send.

  6. After processing the request, you will receive a confirmation email.

Status of Sent Requests​

  1. Go to business.lukapay.io/access and log in with your credentials.

  2. Click on Reports in the left sidebar.

  3. Enter the Requests module and select Request Details.

Status Guide​

  • Successful request: the payment was completed successfully.
  • Pending request: the payment has not yet been completed.
  • Expired request: the time limit for making the payment has passed.

Frequently Asked Questions​

Why do I have to choose a branch and a service?​

The requests are linked to the branch and the business, and for that you must select at least one of them and proceed with the request.

Why don't all my branches or services appear enabled?​

In order to make a request, you must have the payment link option configured. In case that your branch does not appear, you must contact atencionalcomercio@lukapagos.com to validate your service contract.

What does individual request and batch request mean?​

Individual requests are made based on a single customer, with only their phone or email. Batch requests must be uploaded via a CSV file with all the customers you want to request payment. You should consider placing the customer's email or phone number.

When could a request be blocked?​

If the system detects irregular behavior regarding your requests, the tool is automatically blocked and you must contact a Lukapay representative.

All requests have an expiration time of 15 to 30 business days, according to the client's requirement, and can only be used once.