Refunds

Frequently Asked Questions

Why does it appear that it cannot process my refund?

Refunds are processed according to the authorizers and depend on the period of time from the beginning of the payment to the moment of requesting the refund. In this sense, you must contact a representative of Lukapay through atencionalcomercio@lukapagos.com to verify your case.

How do I find the transaction ID?

All transactions have a unique ID that identifies them in the Transactions report.